oksbet Privacy Policy

1. Introduction

oksbet ("we," "us," or "our") operates the online gaming and betting platform accessible at oksbet.app (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access or use our Platform, particularly Filipino players based in the Philippines.

This Privacy Policy describes how oksbet collects, uses, stores, discloses, and protects your personal information in connection with your use of the Platform. It applies to all personal data collected through the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as well as the guidelines issued by the National Privacy Commission ("NPC") of the Philippines. By using the oksbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with oksbet's Terms & Conditions, which govern your use of the Platform and are incorporated herein by reference.

2. Personal Data We Collect

oksbet collects personal data from you in the following categories, depending on how you interact with the Platform:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you are at least 21 years of age).
• Philippine mobile number and email address.
• Username and encrypted password.
• Residential address in the Philippines.
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID) submitted for Know Your Customer (KYC) verification.

2.2 Financial and Transaction Data

• GCash or PayMaya account details (mobile number associated with the e-wallet).
• Bank account details for bank transfer transactions (account name, account number, bank name).
• Debit card details where applicable (card number is tokenized and never stored in plain text).
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.

2.3 Gameplay and Platform Usage Data

• Game history, including games played, bets placed, outcomes, and session duration.
• Platform interaction data, including pages visited, features used, and time spent on the Platform.
• Device information, including device type, operating system, browser type and version, and screen resolution.
• IP address and approximate geolocation data derived from your IP address.

2.4 Communications Data

• Records of your communications with oksbet customer support, including chat transcripts, email correspondence, and call recordings where applicable.
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Use Your Personal Data

oksbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your oksbet account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Age and Identity Verification: To verify that you are at least 21 years of age and that your identity matches the information provided during registration, in compliance with Philippine gaming regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate records of all financial transactions on your account.
• Regulatory Compliance: To comply with our obligations under Philippine law, including PAGCOR guidelines, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012. This includes reporting obligations to regulatory authorities where required by law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gameplay patterns and identify potential signs of problem gambling behavior, and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns and feedback to improve the functionality, performance, and user experience of the oksbet Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, oksbet processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and oksbet — specifically, the Terms & Conditions governing your use of the Platform. This includes account management, payment processing, and customer support.
• Legal Obligation: Where processing is necessary for oksbet to comply with a legal obligation under Philippine law, including PAGCOR regulatory requirements, AMLA reporting obligations, and tax compliance.
• Legitimate Interests: Where processing is necessary for the purposes of oksbet's legitimate interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

5. Cookies and Tracking Technologies

oksbet uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display settings, and login details, to provide a more personalized experience on the Platform.
• Analytics Cookies: These cookies collect anonymized information about how users interact with the Platform, including pages visited, time spent, and features used. This data helps oksbet understand usage patterns and improve the Platform.
• Marketing Cookies: These cookies are used to deliver promotional content and offers that are relevant to your interests, based on your activity on the Platform. They are only set where you have provided consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including the ability to log in to your oksbet account.

6. Data Sharing and Disclosure

oksbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: We share necessary financial data with payment processors such as GCash, PayMaya, and Philippine banking institutions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals. These providers process your data solely for payment purposes under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Partners: We may share identity documents and personal data with third-party KYC and identity verification service providers to fulfill our regulatory obligations under PAGCOR guidelines and the AMLA.
• Technology and Infrastructure Providers: We share data with cloud hosting, platform infrastructure, and software service providers who support the operation of the oksbet Platform. All such providers are bound by data processing agreements that restrict their use of your data.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.
• Fraud Prevention and Security Services: We may share data with fraud detection and cybersecurity service providers to protect the integrity of the Platform and the safety of all users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of oksbet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

In all cases where we share your personal data with third parties, we require those parties to maintain appropriate technical and organizational security measures and to use your data only for the specific purposes for which it was shared.

7. Data Retention

oksbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal and regulatory obligations under Philippine law.

• Account Data: Retained for the duration of your active account relationship with oksbet, and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the AMLA.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC and Identity Documents: Retained for the duration of your account and for five (5) years following account closure, or longer if required by applicable law or ongoing regulatory proceedings.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to enable resolution of any subsequent disputes or complaints.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which your data will be removed from our marketing lists within a reasonable timeframe.

Upon expiry of the applicable retention period, oksbet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Data Security

oksbet takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the oksbet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized oksbet personnel with a legitimate business need can access personal data.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Comprehensive employee training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While oksbet employs robust security measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, oksbet will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012 and its IRR.

You are also responsible for maintaining the security of your oksbet account. Please use a strong, unique password and do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact oksbet support immediately.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by oksbet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request a copy of the personal data oksbet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to oksbet's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe that oksbet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact the oksbet Data Privacy Officer through our customer support channels. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

10. Children and Minors

The oksbet Platform is strictly intended for adults who are at least 21 years of age, in accordance with Philippine gambling regulations. oksbet does not knowingly collect personal data from individuals under the age of 21.

If oksbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the oksbet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

Age verification is a mandatory step in the oksbet registration and KYC process. We require all users to submit valid government-issued identification confirming their date of birth before their account is fully activated.

11. Changes to This Privacy Policy

oksbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered email address or mobile number.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how oksbet protects your personal data.

Your continued use of the oksbet Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the updated Privacy Policy, you must discontinue your use of the Platform and may request account closure through our customer support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or oksbet's data processing practices, please contact our Data Privacy Officer. Our support team is available 24 hours a day, 7 days a week.

Email: support@oksbet.app

Data Privacy Officer: privacy@oksbet.app

The email addresses above are provided as plain text for reference only. For formal data privacy requests, please include your full name, registered mobile number, and a description of your request so that we can verify your identity and respond appropriately. We aim to acknowledge all privacy-related requests within three (3) business days and to resolve them within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and its complaint procedures is available through official Philippine government channels.